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Q. What is D-Link® Maintenance Service?

A. What is D-Link® Maintenance Service? A1. D-Link and D-Link qualified partners offer cost effective D-Link branded maintenance service packs like advanced replacement service or on-site service to supplement customers’ standard product warranty and help customers to resolve critical network issues.

With D-Link® NetProtect Advanced Replacement Service or D-Link® NetProtect Onsite Service, customers can choose from a broad range of service delivery choices for their network devices. And, to minimize network downtime, a technical support engineer may attempt to diagnose the customer’s network issue by telephone first.


Q. Why should you purchase D-Link® NetProtect Advanced Replacement Service or D-Link® NetProtect Onsite Service?

A. By covering networking devices with a D-Link® NetProtect Advanced Replacement Service or D-Link NetProtect Onsite Service contract, customers can:

  • Maximize network availability, reliability, stability, and security with access to D-Link certified specialists directly for gaining quick response & expedited resolution
  • Resolve network problem timely with the right parts.
  • Reduce cost of network ownership by using D-Link expertise, knowledge, and availability
  • Empower your IT staff with access to D-Link self-help technical support resources and technical knowledge database for assisting in customers’ day-to-day network operations.

Q. Why are D-Link® NetProtect Advanced Replacement Service or D-Link® NetProtect Onsite Service suitable for Small and Medium Business (SMBs)?

A. Many SMBs have limited in-house IT expertise and want to have some or all their network management provided by a partner or D-Link. Some SMBs want the flexibility of servicing their own network with the assurance that fast, expert technical support is available when a problem arises. For other SMB customers, cost containment is crucial. To address these different needs. D-Link develops D-Link® NetProtect Advanced Replacement Service and D-Link® NetProtect Onsite Service to help SMBs to realize the full potential of their network investments with the right types and levels of services for their businesses.


Q. If a product is already covered under the standard D-Link warranty, why should you buy D-Link® NetProtect Service during the warranty duration?

A. The D-Link® NetProtect Service packs provide more robust levels of support, such as next business day hardware replacement, than are available under a D-Link standard warranty. And for products with D-Link® warranties limited in duration, D-Link® NetProtect Advanced Replacement Service and D-Link® NetProtect Onsite Service packs will allow you to purchase or renew express technical support and maintenance.


Q. How should you choose between D-Link® NetProtect Advanced Replacement Service and D-Link® NetProtect Onsite Service?

A. D-Link® NetProtect Onsite Service is the appropriate choice when:

  • Customers do not have the appropriate technical resources available to install advance hardware replacement products at a given site, such as a remote site.
  • Trained personnel or IT Staff are not readily available to react quickly to a network issue. The D-Link® NetProtect Onsite Service option provides rapid replacement of hardware.


Q. How do you purchase D-Link® NetProtect Advanced Replacement Service or D-Link® NetProtect Onsite Service?

A. You may purchase D-Link® maintenance service from a D-Link® qualified partners or from a D-Link account manager by calling local D-Link support telephone number.

[ To be updated ]